Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact us at qabags24@gmail.com. Please note that returns must be sent to the following address:

QA Bags
3214 North University Ave. #454
Provo, UT 84604
United States

Return Shipping
Customers are responsible for return shipping costs. We do not provide prepaid return labels at this time. Please use a shipping method that includes tracking and email the tracking number to qabags24@gmail.com. 

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Final Sale Items
Personalized items such as the Children's Baptism Blanket and Twin Size Blanket are final sale and cannot be returned or exchanged. However, if there is a problem with your item when it arrives, please contact us. We will be happy to help resolve the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and place a new order once the return is accepted.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be refunded the purchase price of the returned item and any applicable sales tax. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

The refund will be issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at qabags24@gmail.com.